cx99 Terms & Conditions

Introduction & Consent

Welcome to the cx99 platform. These terms and conditions ("Terms") form a legal agreement between cx99 ("Platform", "we", "us") and any user of the platform ("you", "member"). These Terms apply to all services, games, bonus offers, and promotional activities.

cx99 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms. We therefore recommend reviewing this page regularly.

Account Opening Eligibility

Age Requirement

To open an account and use any services on the cx99 platform, you must be at least 21 years old. All platform activities are open only to those aged 21 and above. Any account belonging to a minor will be closed immediately and the associated funds may be forfeited.

Other Requirements

To maintain a valid account, you must:

• Be verifiable through an active bKash, Nagad, or Rocket account;
• Act on your own behalf — managing an account on behalf of someone else is prohibited;
• Provide accurate and complete information at the time of registration;
• Hold only one account per person — multiple accounts are strictly prohibited.

Account Security & Responsibility

Password Protection

It is solely your responsibility to keep your cx99 login credentials, password, and other security information confidential. This information should not be shared with any third party. All activity on your account — whether authorised or unauthorised — will be considered your responsibility.

In Case of Unauthorised Access

If you suspect unauthorised access to your account, you must notify the cx99 support team immediately. The cx99 platform is secured using SSL encryption technology; however, it is your responsibility to ensure the security of your own device and network.

Account Verification

cx99 may request additional documentation at any time to confirm your identity. The platform reserves the right to restrict withdrawal access until the verification process is complete.

Deposits, Withdrawals & Payments

Accepted Payment Methods

cx99 currently supports the following mobile banking methods:

• bKash — Bangladesh's most widely used mobile wallet;
• Nagad — digital financial service of Bangladesh Post Office;
• Rocket — mobile wallet service of Dutch-Bangla Bank.

Deposit Terms

The minimum deposit amount for each method is ৳500. Deposited funds must come from your own account — third-party payments are not accepted. If a deposit is made from an account under a different name, cx99 reserves the right to reject the transaction and return the funds.

Withdrawal Terms

cx99 reserves the right to verify your identity before processing a withdrawal request. If verification is delayed, the withdrawal timeline may change. Funds will always be returned to the same payment method used for the deposit.

Bonus & Promotional Offers

Welcome Bonus

New members at cx99 will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000 you will receive a ৳1,000 bonus and your total balance will be ৳2,000. Alternatively, if you deposit ৳12,000 you will receive a ৳5,000 bonus and your total balance will be ৳17,000.

Wagering Requirements

Bonus funds cannot be withdrawn before the wagering requirement is met. All bonuses may be changed or cancelled at cx99's discretion. Abuse of bonus rules may result in account suspension.

General Bonus Terms

• Each member may use each bonus offer only once;
• Claiming bonuses on multiple accounts from the same IP address or the same device is prohibited;
• The validity period of each bonus will be stated in the respective offer — expired bonuses will be cancelled automatically;
• cx99 reserves the right to change or withdraw any promotional offer at any time.

VIP Program & Cashback

Tier System

The cx99 VIP program has four tiers. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.3% weekly cashback;
• Silver — up to 0.6% weekly cashback;
• Gold — up to 0.9% weekly cashback;
• Platinum — up to 1.2% weekly cashback.

Tier Progression

You can advance to higher VIP tiers through regular play and active participation on the platform. The final decision on tier assignment and changes rests with cx99.

Cashback benefits are generally calculated on net losses incurred each week. Cashback is credited directly to the account and associated wagering requirements may apply.

Gaming Rules & Fair Play

General Gaming Policy

All games on cx99 are operated under a fair play policy. Each game is provided through third-party software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and Ezugi), which use their own random number generator (RNG) systems.

Prohibited Activities

The following activities are strictly prohibited on the cx99 platform:

• Using any form of fraud, manipulation, or software exploits to gain an unfair advantage;
• Placing bets using bots, automated software, or artificial intelligence;
• Colluding with other members to exploit the system;
• Systematic abuse of bonus rules (bonus abuse);
• Using cx99 for money laundering or any illegal activity.

Technical Issues

If a disconnection or technical fault occurs during a game, cx99 will use server records to determine the outcome of the game round. cx99 reserves the right to void any transaction resulting from an abnormal win caused by a fault in the game software.

Responsible Gaming Commitment

cx99 believes that gambling should be a form of entertainment, not a source of addiction. We therefore provide members with a range of responsible gaming tools:

• Deposit limit setting: Limit the amount you can deposit over a set period;
• Self-exclusion: Take a break from the platform for a set period;
• Permanent closure: Request that your account be permanently closed.

If you feel that gambling is having a negative impact on your life, please contact cx99 support or visit the Responsible Gaming page.

Privacy & Data Protection

cx99 places the highest importance on the privacy of your personal information. To learn more about how your data is collected, stored, and used, please read our Privacy Policy page.

In brief, cx99 uses your data for the following purposes:

• Account management and identity verification;
• Transaction processing and fraud prevention;
• Providing customer support;
• Platform improvement and delivering a personalised experience.

cx99 does not sell your personal information to third parties except where required by law.

Limitation of Liability

Service Availability

cx99 strives to ensure maximum platform availability; however, the service may occasionally be interrupted due to maintenance, technical issues, or other reasons. cx99 is not liable for any loss arising from service downtime.

Third-Party Services

cx99 relies on third-party game providers, payment processors, and other services. cx99's liability for issues arising from these third-party services is limited.

Gambling Losses

cx99 does not provide compensation for any financial losses incurred through betting or gaming. Members must remain aware of the inherent risks of gambling.

Account Suspension & Closure

cx99's Rights

cx99 may suspend or close an account without prior notice in the following circumstances:

• Any breach of these Terms;
• Suspicion of fraud or misconduct;
• Operating multiple accounts;
• Failure to complete identity verification;
• Extended period of inactivity.

Member's Rights

You may request the closure of your account at any time by contacting cx99 support. Before an account is closed, all active wagering requirements must be met and any remaining valid funds must be withdrawn.

Contact & Dispute Resolution

Support Channels

cx99 support is available 24/7 via live chat and email. Support is provided in both Bengali and English. Contact email: [email protected]

Complaints Process

If you have a complaint, please first notify the support team via live chat. The support team will try to resolve your complaint as quickly as possible. If the matter is not resolved via live chat, please send full details by email — cx99 reviews every complaint with the highest level of attention.

Applicable Law

These Terms will be interpreted in accordance with applicable law. In the event of any dispute, both parties will first attempt to resolve the matter through friendly discussion.