cx99's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how your data is collected, used, and protected.
1. Introduction
cx99 is a trusted online entertainment and betting platform in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") describes how cx99 ("we", "our", or "platform") collects, stores, processes, and discloses your personal information.
By using this platform, you agree to the terms described in this policy. If you have any objection to any part of this policy, please refrain from using our services and contact us at [email protected].
cx99 believes that data protection is not just a legal obligation — it is also our ethical responsibility to our users. We therefore commit to keeping your information secure through modern technical and administrative measures.
Secured by SSL Encryption
Every data exchange on cx99 is protected by industry-standard SSL/TLS encryption technology. Your login details, payment information, and personal data are always transmitted through encrypted channels.
2. Information We Collect
cx99 collects various types of information to operate its services smoothly and provide you with the best experience. Detailed descriptions of that information are given below by category.
2.1 Registration & Identity Information
When creating an account, we collect the following information:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- User-chosen username and password
- Payment account number (bKash, Nagad, Rocket)
2.2 Verification Information
For account verification and fraud prevention, we may request a copy of your National ID (NID) or other government-issued identity document. This information is stored with the highest level of security and is used solely for verification purposes.
2.3 Transaction Information
A detailed record of each of your financial activities is stored in our system:
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, or Rocket)
- Transaction reference number
- Bonus usage and wagering-related information
2.4 Technical & Device Information
When you use cx99, our system automatically collects certain technical information:
- IP address and device identification information
- Browser type and version
- Operating system
- Page visit times and frequency
- Cookie and session information
- Referrer URL
2.5 Gaming & Activity Information
By analysing your gaming habits and patterns, we provide better service and a more personalised experience. This includes which games you have played, how long you played, and your betting history.
3. Purpose of Data Use
cx99 uses collected information for the following legitimate purposes:
3.1 Service Operation & Identity Verification
- Creating, managing, and maintaining accounts
- Age verification — to ensure services are provided only to those aged 21 or above
- Processing deposits and withdrawals
- Distributing bonuses and rewards
3.2 Security & Fraud Prevention
- Detecting multiple account creation or misuse
- Identifying unauthorised transactions and fraud
- Monitoring unusual activity to ensure responsible gaming
- Maintaining account security
3.3 Service Improvement
- Improving platform performance and user experience
- Identifying and resolving technical issues
- Planning new games and features
- Conducting statistical analysis
3.4 Customer Support
When you contact us through cx99's 24/7 live chat or email service ([email protected]), we use your information to resolve your issues quickly and effectively. Support conversation records may be retained for quality assurance and training purposes.
3.5 Communications & Notifications
- Sending important account updates and security alerts
- Sending transaction confirmation messages
- Notifying you of changes to terms of service or policies
4. Cookies & Tracking Technology
The cx99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.
4.1 Essential Cookies
These cookies are essential for the basic operation of the platform. They are used for tasks such as maintaining login sessions, verifying security, and saving form data. Without these cookies, the platform will not function properly.
4.2 Functional Cookies
These cookies remember your preferences and settings, such as language preference and display options. This provides a more convenient experience on each of your visits.
4.3 Analytical Cookies
These cookies help us understand which pages are visited most, where users spend more time, and which areas need improvement. The data collected is aggregated and anonymous.
4.4 Cookie Control
You can manage cookies through your browser settings. However, please note that disabling certain cookies may limit platform functionality. Declining essential cookies may cause many services to stop working properly.
5. Information Sharing with Third Parties
cx99 never sells your personal information or discloses it to third parties for marketing purposes. However, information may be shared in certain circumstances:
5.1 Service Provider Partners
We work with trusted technology service providers who assist in operating our platform. This includes payment processing, game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), and technical infrastructure providers. These partners process data only in accordance with our instructions and under contractually binding confidentiality terms.
5.2 Legal Obligations
In the case of a court order, a lawful request from law enforcement, or any other legal obligation, we are required to provide the necessary information. In such situations, we will provide only the information legally required.
5.3 Protective Disclosure
Information may be disclosed if necessary to protect the security of our platform, preserve users' rights, or prevent any fraud or unlawful activity.
5.4 Business Transfer
If cx99 undergoes a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In that case, we will notify you in advance.
6. Data Retention & Deletion
cx99 retains your information only for as long as necessary to fulfil the original purpose for which it was collected, or as required by legal obligations.
6.1 Active Accounts
Your information is retained for the entire period your account is active and for the necessary period thereafter. Transaction records and gaming history are kept as long-term records.
6.2 After Account Closure
Even after your account is closed, some information is kept for a specific period. Financial transaction records, verification documents, and information related to legal or dispute resolution matters are retained in accordance with applicable regulations.
6.3 Data Deletion Requests
You may request deletion of your data by contacting our customer support at [email protected]. However, some information may not be deletable due to legal obligations, in which case we will inform you clearly.
7. Data Security Measures
cx99 applies technical, administrative, and physical security measures to keep your information secure.
- SSL/TLS encryption — all data transmission is encrypted
- Use of strong password hashing algorithms
- Two-Factor Authentication option
- Regular security audits and penetration testing
- Access control — only authorised staff can access data
- Firewall and intrusion detection systems
- Data backup and disaster recovery plan
However, no method of transmitting or storing data over the internet is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security. In the event of any security breach, we will notify affected users as quickly as possible.
8. Your Data Rights
cx99 respects users' data rights. Your key rights are listed below:
Right of Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of any inaccuracies in your information.
Right to Erasure
In certain circumstances, you may request deletion of your information.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request to receive your information in a structured format.
Right to Withdraw from Marketing
You may opt out of marketing communications at any time.
To exercise any of the above rights, contact us at [email protected]. We will process your request as quickly as possible and within a maximum of 30 days.
9. Protection of Minors
cx99 is for users aged 21 or above only. We do not knowingly collect or process personal information of anyone under 21. Age is verified at account creation, and if we have evidence that a user is a minor, their account will be closed immediately and the associated data will be deleted.
If a parent or guardian believes their minor child has created an account on our platform, please contact [email protected] immediately.
10. Third-Party Services & Software
cx99 platform offers games from various software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming and Ezugi. These providers follow their own privacy policies and are themselves responsible for the data collected through their software.
For payment processing, we work with bKash, Nagad and Rocket. When you use these payment services, your transaction information is also governed by their respective privacy policies.
11. Changes to This Policy
cx99 reserves the right to update or change this privacy policy at any time. If there are any significant changes, we will notify you in the following ways:
- By displaying a prominent notice on the platform
- By sending a notification to your registered email
- By mentioning the date of the latest update at the top of this page
If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy. If you do not agree with the changes, please contact us to close your account.
12. Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact the cx99 customer service team. Support is available in Bengali and English through our 24/7 live chat and email service.
Contact Customer Service
For more information, visit our FAQ page, or visit the relevant page to learn about responsible gaming. Reading cx99's terms and conditions together with this privacy policy will keep you fully informed of the complete terms of our service.